bijji's Privacy Policy

What Information We Collect

bijji collects different types of information for different purposes. Details are described below:

1.1 Information You Provide Directly

When you create an account on bijji or use our services, you voluntarily provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• National ID number or other identity document (for KYC verification)
• Address and district

1.2 Automatically Collected Information

The following information may be collected automatically while you use bijji:

• IP address and device information
• Browser and operating system type
• Login time and date
• Game play history and betting records
• Deposit and withdrawal transaction records
• Information collected through cookies and similar tracking technologies

1.3 Information Collected from Third Parties

In some cases we may receive information about you from third-party service providers, such as payment processors or identity verification services. This information is used only to verify your account and ensure secure transactions.

How Your Information Is Used

bijji uses your personal information only for legitimate and relevant purposes. We respect your privacy and refrain from collecting or using unnecessary information.

2.1 Primary Use

• Creating, managing, and verifying your account
• Age verification (confirming 21+) and completing the KYC process
• Processing deposits, withdrawals, and other financial transactions
• Correctly paying out your winnings
• Applying bonus and promotional offers to your account
• Determining your cashback and benefits through the VIP programme

2.2 Customer Service

• Resolving your questions and complaints
• Providing live chat and email support
• Notifying you about important service updates

2.3 Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Detecting suspicious transactions or activity
• Enforcing responsible gaming policies
• Meeting legal obligations

2.4 Service Improvement

• Improving platform performance and user experience
• Analysing game loading speeds and technical issues
• Planning new features and game categories

2.5 Marketing Communications

With your consent, we may notify you by email about new offers, promotions, and updates from bijji. You can request to stop receiving our communications at any time.

Who Your Information Is Shared With

bijji does not sell your personal information to third parties. However, in certain circumstances, limited information may be shared with the parties listed below:

3.1 Payment Service Providers

For deposit and withdrawal processing, the necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and the financial institutions involved in bank transfers. This information is used only to ensure secure payment.

3.2 Game Software Providers

The games available on bijji are developed by various software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). These providers may receive limited session information to operate the games, but your full personal identity is not shared with them.

3.3 Law Enforcement Agencies

In response to a valid legal process, court order, or lawful request from a competent authority, we may be required to provide relevant information. In such cases we will cooperate with law enforcement agencies.

3.4 Technical Service Providers

Limited information may be shared with our partner organisations for technical services such as website hosting, data storage, security analysis, and customer service software. These organisations are contractually bound to maintain our privacy standards.

Data Security Measures

bijji uses industry-standard security technologies and practices to keep your personal information secure. Our security framework is regularly updated and tested.

4.1 Technical Security

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption, which safeguards your information from unauthorised access.
• Encrypted Database: Stored information is kept in encrypted form.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Factor Authentication: Additional security verification applies to high-value transactions.
• Regular Security Audits: The system is tested by third-party experts.

4.2 Organisational Security

• Only authorised staff can access your information
• All staff are subject to privacy training and agreements
• Access control and logging systems are in place
• Regular staff training and awareness programmes

4.3 Payment Information Security

bijji never stores the full PIN or password of your bKash, Nagad, or bank account. The payment process is conducted entirely within the secure environment of the relevant payment provider.

Cookies and Tracking Technologies

The bijji website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the core functionality of the website — maintaining login sessions, security tokens, and saving language preferences. Without these cookies the site will not work properly.
• Functional Cookies: Remember your preferences such as game volume settings and display preferences.
• Analytics Cookies: Help analyse which pages are visited most, loading times, and technical issues.
• Security Cookies: Used to detect fraud and verify account security.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may mean that some features of the site do not work correctly and login sessions may be disrupted.

Your Rights

Every user registered on bijji has the following rights regarding their personal information:

6.1 Right to Access Information

You can request a copy of any information bijji holds about you. We are committed to responding to your request within 30 business days.

6.2 Right to Correct Information

If there is an error in your information, you can request a correction from account settings or directly through live chat. After KYC verification, submitting additional documents may be required to change core identity information.

6.3 Right to Delete Information

You can request to close your account. However, due to legal obligations, we may be required to retain certain information for a specified period (see Section 7).

6.4 Right to Restrict Processing

In certain circumstances, you may request that we limit the processing of your information. While such a request is being evaluated, the relevant services may be temporarily suspended.

6.5 Right to Opt Out of Marketing Communications

You can opt out of promotional emails at any time — either by using the "unsubscribe" link in the email or by letting us know via live chat.

Data Retention Period

bijji retains your information only for as long as necessary or legally required.

7.1 Account Information

All account information is retained for as long as your account remains active. Even after account closure, financial transaction records may be retained for a specified number of years in accordance with applicable law.

7.2 Transaction Records

Complete records of deposits, withdrawals, bonuses, and gaming activity may be retained for an extended period to meet financial regulatory requirements and for dispute resolution.

7.3 KYC Documents

Documents submitted for identity verification (KYC) may be retained in a secure database after account closure in accordance with applicable law. These documents are accessed only when legally required.

7.4 Marketing Information

If you request to opt out of marketing communications, your preference is kept on record to prevent unintended contact in the future.

Protection of Minors

bijji strictly prohibits anyone under the age of 21 from using the platform. Only individuals aged 21 or above are eligible to register and play on bijji.

8.1 Age Verification

Each user's age is verified at the time of registration. Age is confirmed through the KYC process using a national identity card or other valid identity document. If age verification fails, the account is not activated.

8.2 Information from Minors

bijji does not knowingly collect any personal information from individuals under the age of 21. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be suspended.

8.3 For Parents and Guardians

If you believe that a minor member of your family is using or attempting to use bijji, please email us immediately at [email protected] or contact us via live chat. We will investigate the matter with the highest priority.

Changes to the Privacy Policy

bijji may update this privacy policy from time to time. Depending on the nature and impact of the changes, we will notify you in different ways.

9.1 Notice of Changes

• Minor changes: The "last updated" date on this page will be revised.
• Important changes: A notification will be sent to registered users by email.
• Significant changes: A prominent notice will be displayed on the site and consent may be sought again.

9.2 What You Should Do

If you continue using bijji after changes to the privacy policy, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page periodically.

If you do not agree with the updated privacy policy, you may request that your account be closed. In that case, any outstanding balance and applicable winnings will be returned to you.

Privacy-Related Contact

If you have any questions, concerns, or requests regarding this privacy policy or the processing of your personal information, please contact us through the following:

For any concerns related to responsible gaming, please visit our Responsible Gaming page. To learn about bijji's terms, please read the Terms and Conditions page.